Privacy Policy

1. Overview

This Privacy Policy explains how MiraLux AI collects, uses, shares, stores, and protects information when you use our website, app, subscriptions, credit system, AI generation tools, model features, image tools, video tools, gallery, and related services.

By using MiraLux AI, you acknowledge that your information will be handled as described in this Privacy Policy.

2. Information We Collect

We collect information in several ways, depending on how you use the Service.

Account Information

When you create or manage an account, we may collect:

• Email address
• Name, display name, or username
• Login method
• Authentication identifiers
• Account preferences
• Subscription status
• Credit balance
• Account creation date
• Login activity
• Support communications

Content You Provide

When you use generation features, you may upload or submit:

• Images
• Videos
• Reference images
• Prompts
• Generation instructions
• Model creation inputs
• Image swap materials
• Motion control materials
• Files or other content you choose to provide

Generated Outputs

We may store and process outputs created through the Service, such as:

• Generated images
• Generated videos
• Preview files
• Gallery items
• Generation history
• Metadata related to generation requests

Payment and Subscription Data

Payments are processed by third-party payment providers. We do not store your full card details.

We may receive or store limited billing-related information, including:

• Plan selected
• Subscription status
• Payment status
• Purchase amount
• Billing email
• Transaction ID
• Renewal status
• Cancellation status
• Credit purchase history

Technical and Device Information

When you access the Service, we may collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring page
• Pages viewed
• App actions
• Feature usage
• Error logs
• Security logs
• Session activity
• Approximate location based on IP address

Cookies and Browser Storage

We use essential cookies and browser storage for login, security, preferences, and app functionality. More details are available in our Cookie Policy.

3. How We Use Information

We use information to operate and improve MiraLux AI, including to:

• Create and secure accounts
• Authenticate users
• Provide image and video generation tools
• Process uploads and prompts
• Generate AI outputs
• Create and manage user models
• Save gallery items and generation history
• Track credit balances and usage
• Process payments and subscriptions
• Provide customer support
• Troubleshoot errors
• Improve performance and reliability
• Detect fraud, abuse, spam, and security issues
• Enforce our Terms of Service
• Apply moderation and safety systems
• Comply with legal obligations
• Communicate service updates, billing notices, and policy changes

4. How We Process Uploaded and Generated Content

Uploaded content and generated outputs may be processed by MiraLux AI and our service providers so that we can provide the requested features.

For example, when you upload a reference image or request a generation, that content may be sent to AI processing, storage, moderation, infrastructure, or delivery systems.

We do not sell your uploaded images, videos, prompts, or generated content to advertisers.

We do not use your private uploaded content to identify you outside the Service.

5. Legal Bases for Processing

Where a legal basis is required, we may process information based on:

• Contract necessity: to provide the Service, subscriptions, credits, generation tools, and account features.
• Consent: where you choose to provide content, enable features, or agree to optional processing.
• Legitimate interests: to secure the platform, prevent abuse, improve functionality, maintain reliability, and support users.
• Legal obligations: to comply with laws, lawful requests, tax rules, accounting requirements, dispute obligations, or safety duties.

6. How We Share Information

We may share information with trusted providers and partners only as needed to operate MiraLux AI.

Service Providers

We may share data with providers that support:

• Payment processing
• Authentication
• AI image generation
• AI video generation
• File storage
• Cloud hosting
• Database infrastructure
• Content moderation
• Email delivery
• Customer support
• Security monitoring
• Error logging
• Analytics, if used

Legal, Safety, and Compliance

We may disclose information if we believe it is reasonably necessary to:

• Follow applicable law
• Respond to lawful requests
• Enforce our Terms
• Protect users, the public, or MiraLux AI
• Investigate fraud, abuse, or security incidents
• Prevent harm
• Defend legal claims

Business Transfers

If MiraLux AI is involved in a merger, acquisition, sale, financing, restructuring, or transfer of assets, user information may be included as part of that transaction.

7. Third-Party Services

MiraLux AI may use third-party services for payment, login, generation, storage, moderation, hosting, and infrastructure.

These providers may handle information according to their own privacy policies and terms.

Examples may include payment providers, authentication providers, AI model providers, hosting platforms, database providers, and storage providers. We are not responsible for the privacy practices of third-party websites or services that we do not control.

8. Data Retention

We keep information for as long as reasonably needed for the purposes described in this Privacy Policy.

Account data may be kept while your account is active.

Uploaded and generated content may be stored while your account exists or until removed through available platform features, subject to technical, legal, safety, backup, and operational limitations.

Billing, transaction, security, and abuse-prevention records may be kept longer where needed for legal, tax, accounting, fraud-prevention, dispute, or compliance reasons.

9. Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No online service can guarantee complete security. You are responsible for using a strong password, keeping your login details private, and securing your own devices.

10. International Processing

MiraLux AI and its providers may process information in different countries. These countries may have privacy laws that differ from those in your location.

Where required, we use appropriate safeguards for international transfers.

11. Your Privacy Rights

Depending on where you live, you may have rights over your personal information, including the right to:

• Request access to your information
• Ask us to correct inaccurate information
• Request deletion of information
• Ask us to restrict certain processing
• Object to certain processing
• Request a copy of your information
• Withdraw consent where processing is based on consent
• File a complaint with a privacy regulator

To make a request, contact us at support@miraluxai.com.

We may ask you to verify your identity before completing a request.

12. Account Deletion

You may request account deletion by contacting support@miraluxai.com or by using any account deletion feature available in the app.

Deletion may not immediately remove all information from backups, logs, billing records, security records, or legally required records. Some information may be retained where needed to prevent abuse, resolve disputes, enforce agreements, comply with law, or protect MiraLux AI.

13. Children and Age Restrictions

MiraLux AI is intended only for adults.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.

We do not knowingly collect personal information from minors. If we learn that a minor has created an account or provided personal information, we may delete the account and related information.

14. Real Person Likeness and Consent

You are responsible for obtaining permission before uploading, editing, generating, or using content that depicts a real person.

You must not use MiraLux AI to create non-consensual, intimate, misleading, exploitative, or harmful content involving another person.

15. Marketing and Service Emails

We may send transactional emails about your account, billing, security, support, policy updates, or Service changes.

If we send marketing emails, you may unsubscribe using the link in the email or by contacting us. You may still receive important non-marketing messages related to your account or the Service.

16. Cookies

MiraLux AI uses cookies and similar technologies as described in our Cookie Policy.

17. Do Not Track

Some browsers offer "Do Not Track" signals. Because there is no consistent industry standard for responding to these signals, our Service may not respond to them.

18. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we update it, we will change the "Last updated" date.

If the changes are material, we may provide additional notice through the website, app, or email. Your continued use of MiraLux AI after the updated Privacy Policy is posted means you acknowledge the updated policy.

19. Contact

For privacy questions or requests, contact: support@miraluxai.com